Roan's
Transfer & Storage
2100 Whitney St.
Williamsport, PA 17701
570-322-7553
800-321-7626
roan@roanmoving.com
 

Customer Survey - How Did We Do?

Using a scale of 10 to 1 where 10 is excellent and 1 is poor, please rate the following attributes. Please check box "N/A" if a question does not apply to your move.

 1.  Sales and Move Coordination 
 SALES AND CONSULTATION 
How would you rate the Mayflower agent
you called to arrange your move on....
Excellent
Poor
10 9 8 7 6 5 4 3 2 1 N/A
(a) consultation on moving needs
(b) performing moving services as promised
(c) explanation of moving services available
(d) explanation of valuation coverages
(e) explanation of the high-value inventory process
(f) explanation of moving charges
(g) OVERALL rating of Sales and Consultation

 MOVE COORDINATOR 
(The Mayflower representative who consistently communicated with you over the phone to manage
the details of your entire move, including explanations as well as tracking the progress of your move.)
How would you rate the Mayflower
Move Coordinator on....
Excellent
Poor
10 9 8 7 6 5 4 3 2 1 N/A
(h) availability
(i) returning your phone calls in a timely manner
(j) attitude
(k) providing helpful information for your move
(l) managing the details of your move
(m) keeping you informed throughout the entire move
(n) OVERALL rating of Move Coordinator

 SALESPERSON / ESTIMATOR 
(The Mayflower representative who visited your former residence.)
How would you rate the Mayflower
Salesperson / Estimator on....
Excellent
Poor
10 9 8 7 6 5 4 3 2 1 N/A
(o) appearance
(p) attitude
(q) providing helpful information for your move
(r)

 carefully examining al of your items
to be moved during the in-home visit
(s) accurately estimating your total moving charges
(t) OVERALL rating of Salesperson / Estimator

 2.  Who packed your household items into boxes? 

Local Mayflower crew at your former location
Mayflower driver
I / We packed
IF YOU PACKED YOUR OWN BELONGINGS, PLEASE SKIP TO QUESTION 4.

 3.  Packing Crew 
(The Mayflower crew who packed your household items into boxes.)
How would you rate the
Mayflower Packing Crew on....
Excellent
Poor
10 9 8 7 6 5 4 3 2 1 N/A
(a) arriving on time for packing
(b) appearance
(c) attitude
(d)

 carefully packing your
household items for protection
(e) handling your belongings with care
(f)

 packing similar items
from the same room together
(g) accurately labeling contents of boxes
(h) OVERALL rating of Packing Crew

 4.  Driver 

How would you rate the Mayflower Driver on....
Excellent
Poor
10 9 8 7 6 5 4 3 2 1 N/A
(a) notifying you of changes in dates and times
(b) appearance
(c) attitude
(d)

 accurately noting pre-existing conditions
of your goods (dents, scratches, etc.)
(e) supervising crew members
(f) arriving on time for delivery
(g) handling your belongings with care
(h)

 accurately noting condition
of your delivered goods
(i) OVERALL rating of the Driver

 5.  Loading Crew 
(The Mayflower crew who loaded your belongings onto the truck.)
How would you rate the
Mayflower Loading Crew on...
Excellent
Poor
10 9 8 7 6 5 4 3 2 1 N/A
(a) appearance
(b) attitude
(c) wrapping furniture in your home
(d) protecting your residence during loading
(e) handling your belongings with care
(f)

 loading the truck within
the expected amount of time
(g) OVERALL rating of the Loading Crew

 6.  Delivery Crew 
(The Mayflower crew who unloaded your belongings from the truck.)
How would you rate the
Mayflower Delivery Crew on....
Excellent
Poor
10 9 8 7 6 5 4 3 2 1 N/A
(a) appearance
(b) attitude
(c) protecting your residence during delivery
(d) handling your belongings with care
(e)

 correctly placing boxes / furniture
in the appropriate rooms
(f)

 correctly reassembling items
disassembled by the crew / driver