Roan's
Transfer & Storage
2100 Whitney St.
Williamsport, PA 17701
570-322-7553
800-321-7626
roan@roanmoving.com
 

Customer Survey - How Did We Do?

Using a scale of 10 to 1 where 10 is excellent and 1 is poor, please rate the following attributes. Please check box "N/A" if a question does not apply to your move.

 1.  Sales and Move Coordination 
 SALES AND CONSULTATION 
How would you rate the Mayflower agent
you called to arrange your move on....
Excellent
Poor
10 9 8 7 6 5 4 3 2 1 N/A
(a) consultation on moving needs
(b) performing moving services as promised
(c) explanation of moving services available
(d) explanation of valuation coverages
(e) explanation of the high-value inventory process
(f) explanation of moving charges
(g) OVERALL rating of Sales and Consultation

 MOVE COORDINATOR 
(The Mayflower representative who consistently communicated with you over the phone to manage
the details of your entire move, including explanations as well as tracking the progress of your move.)
How would you rate the Mayflower
Move Coordinator on....
Excellent
Poor
10 9 8 7 6 5 4 3 2 1 N/A
(h) availability
(i) returning your phone calls in a timely manner
(j) attitude
(k) providing helpful information for your move
(l) managing the details of your move
(m) keeping you informed throughout the entire move
(n) OVERALL rating of Move Coordinator

 SALESPERSON / ESTIMATOR 
(The Mayflower representative who visited your former residence.)
How would you rate the Mayflower
Salesperson / Estimator on....
Excellent
Poor
10 9 8 7 6 5 4 3 2 1 N/A
(o) appearance
(p) attitude
(q) providing helpful information for your move
(r)

 carefully examining al of your items
to be moved during the in-home visit
(s) accurately estimating your total moving charges
(t) OVERALL rating of Salesperson / Estimator

 2.  Who packed your household items into boxes? 

Local Mayflower crew at your former location
Mayflower driver
I / We packed
IF YOU PACKED YOUR OWN BELONGINGS, PLEASE SKIP TO QUESTION 4.

 3.  Packing Crew 
(The Mayflower crew who packed your household items into boxes.)
How would you rate the
Mayflower Packing Crew on....
Excellent
Poor
10 9 8 7 6 5 4 3 2 1 N/A
(a) arriving on time for packing
(b) appearance
(c) attitude
(d)

 carefully packing your
household items for protection
(e) handling your belongings with care
(f)

 packing similar items
from the same room together
(g) accurately labeling contents of boxes
(h) OVERALL rating of Packing Crew

 4.  Driver 

How would you rate the Mayflower Driver on....
Excellent
Poor
10 9 8 7 6 5 4 3 2 1 N/A
(a) notifying you of changes in dates and times
(b) appearance
(c) attitude
(d)

 accurately noting pre-existing conditions
of your goods (dents, scratches, etc.)
(e) supervising crew members
(f) arriving on time for delivery
(g) handling your belongings with care
(h)

 accurately noting condition
of your delivered goods
(i) OVERALL rating of the Driver

 5.  Loading Crew 
(The Mayflower crew who loaded your belongings onto the truck.)
How would you rate the
Mayflower Loading Crew on...
Excellent
Poor
10 9 8 7 6 5 4 3 2 1 N/A
(a) appearance
(b) attitude
(c) wrapping furniture in your home
(d) protecting your residence during loading
(e) handling your belongings with care
(f)

 loading the truck within
the expected amount of time
(g) OVERALL rating of the Loading Crew

 6.  Delivery Crew 
(The Mayflower crew who unloaded your belongings from the truck.)
How would you rate the
Mayflower Delivery Crew on....
Excellent
Poor
10 9 8 7 6 5 4 3 2 1 N/A
(a) appearance
(b) attitude
(c) protecting your residence during delivery
(d) handling your belongings with care
(e)

 correctly placing boxes / furniture
in the appropriate rooms
(f)

 correctly reassembling items
disassembled by the crew / driver
(g)

 unloading the truck within
the expected amount of time
(h) OVERALL rating of the Delivery Crew

 7.  Were the following Mayflower personnel in uniform? 
Drivers should wear a collared shirt and green pants or shorts. Packing, Loading, and Delivery
crew members should wear a Mayflower and/or agency identified T-shirt and appropriate
green pants or shorts. All shirts should display Mayflower Transit and/or agency identification.


Yes

No
Some Were -
Some Were Not
Don't
Remember

N/A
(a) Driver at loading
(b) Driver at delivery
(c) Packing Crew
(d) Loading Crew
(e) Delivery Crew

 8.  Mayflower's overall performance 
Considering the entire move experience,
how would you rate Mayflower's overall
performance on your recent move?
Excellent
Poor
10 9 8 7 6 5 4 3 2 1 N/A

 9.  Help us improve our service. 
Is there anything Mayflower could have done to improve the service
you received during your recent move?

 10.  Overall Recommendation 

Would you recommend Mayflower to a friend, relative or associate?
Definitely would recommend Mayflower
Would recommend Mayflower
Might or might not recommend Mayflower
Would not recommend Mayflower
Definitely would not recommend Mayflower

 IN GENERAL 

11.
Based on the price paid, how would you rate the value of your move?
Very Good Value
Good Value
Fair Value
Poor Value
Very Poor Value
Not Applicable for your move

12.
Would you use Mayflower for your next move?
Definitely would use Mayflower
Would use Mayflower
Might or might not use Mayflower
Would not use Mayflower
Definitely would not use Mayflower

13.
What other companies did you contact to give you an estimate for your move?

        

        

14.
How important were the following items when choosing Mayflower for your moving needs?
Using a scale of 5 to 1 where 5 is very important and 1 is not very important, please note the following attributes. Please check box "N/A" if an item does not apply to your move.
Very Important
Not Very Important
6 5 4 3 2 1 N/A
   Price
       Services Available
   Sales Representative / Estimator
   Availability of Dates
   Previous Experience with the Company
   Reputation
   Employer Recommendation

15.
Who paid for this move?
I / We paid for the entire cost of the move
Employer paid for part of the move
Employer paid for the entire cost of the move

16.
Who was the primary decision maker in choosing Mayflower?
I / We
Company / Representative
Joint decision between us and company representative
Relocation Company

 OVERALL RECOGNITION 

17.
Is there someone specifically whom you think should be recognized for their performance? If so, please indicate their name and position (as best you can recall) and what they did to deserve special recognition.
Name:
Position:
Please explain what they did:

   
The following information is optional:
Your Name:
Email:
Additional Comments:



 

US DOT #125563
ICC # MC 2934 • PA PUC #A109373		 Home | About Us | Household/Residential Moving | Corporate Services | Local Moves 
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